The Intersection of Human Touch & AI in Elevating Customer Experiences

Executive Dinner

November 19, 2024 - Copenhagen, Denmark

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Visionaries

Anders Gericke Nuuday
Anders Gericke

Director, Head of Billing CX & Operation

Nuuday

Odin Skovsted Intel
Odin Skovsted

Director, Customer Success

Intel

John-Erik Sommer Børresen VELUX Commercial
John-Erik Sommer Børresen

Senior Director, Product & Offering Management

VELUX Commercial

Morten Lantow DSV
Morten Lantow

Head of Machine Learning Operations

DSV

About Me

Morten Lantow offers a background rich in hands-on technical expertise and strategic leadership within the machine learning domain. Initially contributing as a Machine Learning platform engineer, Morten evolved his career into a consultancy role at EY, where he was instrumental in spearheading the Danish MLOps offering. His transition from engineering to consultancy underscores a broadened perspective on the challenges and strategies pivotal to executing successful machine learning operations. Currently leading the Machine Learning Operations team at DSV - Global Transport and Logistics, Morten's approach is characterized by a pragmatic and understated leadership style, focusing on empowering his team to build robust ML systems within strict regulatory standards. His participation in the panel will shed light on the nuanced process of talent acquisition in the MLOps sector, offering insights into how these efforts are crucial for the foundational success of machine learning projects.
Vanitha Venkatasubramaniam Novo Nordisk
Vanitha Venkatasubramaniam

Associate Director, Commercial Excellence

Novo Nordisk

Martin Kronborg VELUX
Martin Kronborg

Director, Customer Experience

VELUX

Steen Clausen HARMAN International
Steen Clausen

Director Customer Support

HARMAN International

Laura Dumitrache Hempel
Laura Dumitrache

Head of Customer Care

Hempel

Camilla Kjær Hejselbæk Koda
Camilla Kjær Hejselbæk

Markedschef - Director Market

Koda

James Adamczuk Zoom
James Adamczuk

CX Evangelist EMEA

Zoom

About Me

James has a rich history in Customer Experience and Digital Transformation inside the Financial Services industry having led large global voice and AI powered messaging programs and is now leading the CX drive in region for Zoom. James was part of the team that launched Zoom Contact Centre in the EMEA and continues to share his experience and ideas across the region.
James Adamczuk (1) Zoom
James Adamczuk

Global CX Strategy Lead

Zoom

About Me

James Adamczuk is a Customer Experience (CX) and Digital Transformation expert at Zoom, where he specialises in leveraging AI to enhance customer experience and drive innovation. His work focuses on implementing cutting-edge solutions that streamline customer interactions and create more meaningful, efficient experiences across all touchpoints in the digital age. As a recognised keynote speaker, James shares insights on how AI is transforming customer experience, helping organisations understand the practical applications of artificial intelligence in customer service and engagement. His presentations combine strategic vision with actionable insights, making complex digital transformation concepts accessible and empowering businesses to embrace the future of customer experience.
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Agenda

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All times Central European Time

5:30 PM - 9:00 PM

The Intersection of Human Touch & AI in Elevating Customer Experiences

In today's fast-paced digital landscape, the synergy between human touch and AI innovation is reshaping the way businesses connect with their customers. In this session we will dive into how leading organisations are seamlessly integrating the power of AI with the irreplaceable essence of human touch to create unparalleled customer experiences. We will discuss the dynamic intersection of empathy-driven interactions and artificial intelligence, paving the way for a new era in customer engagement.

Together With

Zoom Video Communications
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Attended the C-Vision International CISO Dinner last night and to sum it up in one word, "Wow!" Incredibly well moderated discussion and investigation into different viewpoints. I appreciate the openness of all the attendees to share their unique experiences and perspectives. I learned a lot, had a ton of fun, and look forward to further events like this!

Tory Knapp

Director of Strategic Accounts, IL Enterprise

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Recently updated my "event vendors I will NEVER work with again" list, DM me if you're interested in the names and stories. On the other hand, I want to recommend Nelson Soares and C-Vision International who are true partners to our success, and I really enjoy working with. Happy to also share the great list of vendors we liked, as there are many of them, and we've recently had the pleasure of joining wonderful events, which we immediately renewed.

Lior Yaari

CEO and Co-founder

Martin

The day was awesome and the evening exceeded my wildest expectations. I've never been to a dinner like that where a table with 12 CIOs/CISOs was focused exclusively on Netskope. Just fantastic.
Thank you for including me!
I look forward to the next time we have the opportunity to meet

Martin tePoele

Regional Sales Manager

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I had the pleasure of joining the C-Vision International, Nordics CISO Council Roundtable with a wonderful group of cyber executives. We had a wonderful, insightful conversation and the whole experience was enjoyable. I made great new contacts and reconnected with existing contacts on really important topics that matter to CISO’s and all in cybersecurity. I’d highly recommend joining in any C-Vision event.

Connie McIntosh

Head of Security Assurance & Head of Solution Security

Maarten Ectors

Intimate, immersive experiences provided by a group of individuals always available to support our needs. Fantastic organization and very high-level executives. The promise was delivered!

Maarten Ectors

Chief Innovation Officer

Bjorn Watne

C-vision's events combine relevant topics with a suitable audience. I found great value at my last attendance, and would definitely consider upcoming events.

Bjørn R. Watne

SVP & CISO

Larry Whiteside

A group very focused in bringing diversity to the discussion table

Larry Whiteside Jr.

CISO

Jeff Vinson 1

I love the engaging format of the councils. Very high level discussions and never a sales pitch. The C-Vision staff members are amazing.

Jeffrey Vinson

SVP CISO

Allison Miller

A very warm welcome and interesting speakers. I was very pleased to be among such a dynamic group.

Allison Miller

CISO

Paige Adams

The process was very well organized by C-Vision. Perfect organization, honest and authentic speakers of high level.

Paige Adams

Group CISO