Redefining Customer Conversations: Generative AI in Financial Services

Journey to GenAI: Executive Dinner

January 20, 2026 - London, England

Visionaries

Fox Ahmed BNP Paribas
Fox Ahmed

Global Head of Cybersecurity & Technology and Data Protection Regulatory Risk

BNP Paribas

About Me

Fox Ahmed is the Global Head of Cybersecurity and Technology Regulatory Engagements at BNP Paribas. He has over 25 years’ experience working for Tier 1 banks with global responsibilities. Fox is currently responsible for ensuring the Group has an effective risk based approach in integrating Governance, Compliance and Regulatory requirements into programmes and digital initiatives with focus on Cybersecurity and Technology Risk Management. He is playing a crucial role in supporting the key digital strategies of the Group by enabling the management of risk at the speed and scale required in today’s digital world.

Upcoming events

Agenda

All times United Kingdom Time

6:00 PM - 9:30 PM

Redefining Customer Conversations: Generative AI in Financial Services

The financial services sector is entering a new era of customer interaction. Generative AI is transforming how banks and insurers engage customers, making conversations more intuitive, personalised, and compliant. Join us for an exclusive evening in London to explore how leading financial institutions are deploying AI-driven voice assistants to deliver seamless, secure, and human-like customer experiences.

We’ll discuss the practicalities of scaling conversational AI in regulated environments, balancing innovation with compliance, and ensuring the customer voice remains at the centre of digital transformation.


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