From Insight to Action: How AI & Analytics Are Reshaping Guest Engagement

Executive Event

July 24, 2025 - Miami, FL

Visionaries

Sapana Patel Spirit Airlines
Sapana Patel

Sr Director

Spirit Airlines

Margarita Rivera Carnival Corporation
Margarita Rivera

Global CISO

Carnival Corporation

Jairo Orea Royal Caribbean Group
Jairo Orea

Global CISO

Royal Caribbean Group

Dinner

Jairo Orea is currently the Chief Information Security Officer at Royal Caribbean Group, previously he held roles as Global CISO at Kimberly-Clark, VP of Security Consulting at UnitedHealth Group, Chief Data Officer and CISO at ING Insurance. Jairo holds master degrees in Information Technology and Business Administration (ITAM) and Networking and Information Systems for Business (ENST France). Also has a Bachelor's Degree is in Robotics and Information Technology Management from the University of Atemajac Valley. Recognized IT leader, author, and board member across multiple industries. Jairo also serves as Research Fellow at the Cloud Security Alliance, board member at the University of Dallas audit committee, and advisory board member at Blumberg Capital.
Gavin Hupp (1) SeaWorld Parks & Entertainment
Gavin Hupp

VP IT

SeaWorld Parks & Entertainment

Upcoming events

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Agenda

All times Eastern Time

5:30 PM-9:00 PM

From Insight to Action: How AI & Analytics Are Reshaping Guest Engagement

Rising guest expectations, workforce constraints, and legacy operations are forcing travel and hospitality brands to rethink how they engage, support, and retain customers. Brands deploying AI-powered services are already seeing measurable gains, like 25% faster response times and double-digit reductions in cost-to-serve, while capturing deeper insights from every interaction.

AI-driven automation, real-time analytics, and scalable cloud infrastructure are no longer experimental—they're essential to compete in an increasingly digital and service-intensive market.

Join your peers for a candid, strategy-focused discussion on what’s working, what’s next, and how to turn customer data into a competitive advantage. Walk away with actionable insights to accelerate your AI and analytics roadmap—while driving better experiences at every touchpoint.

In Partnership With

Effectual
Amazon Web Services (AWS)
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Attended the C-Vision International CISO Dinner last night and to sum it up in one word, "Wow!" Incredibly well moderated discussion and investigation into different viewpoints. I appreciate the openness of all the attendees to share their unique experiences and perspectives. I learned a lot, had a ton of fun, and look forward to further events like this!

Tory Knapp

Director of Strategic Accounts, IL Enterprise

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Recently updated my "event vendors I will NEVER work with again" list, DM me if you're interested in the names and stories. On the other hand, I want to recommend Nelson Soares and C-Vision International who are true partners to our success, and I really enjoy working with. Happy to also share the great list of vendors we liked, as there are many of them, and we've recently had the pleasure of joining wonderful events, which we immediately renewed.

Lior Yaari

CEO and Co-founder

Martin

The day was awesome and the evening exceeded my wildest expectations. I've never been to a dinner like that where a table with 12 CIOs/CISOs was focused exclusively on Netskope. Just fantastic.
Thank you for including me!
I look forward to the next time we have the opportunity to meet

Martin tePoele

Regional Sales Manager

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I had the pleasure of joining the C-Vision International, Nordics CISO Council Roundtable with a wonderful group of cyber executives. We had a wonderful, insightful conversation and the whole experience was enjoyable. I made great new contacts and reconnected with existing contacts on really important topics that matter to CISO’s and all in cybersecurity. I’d highly recommend joining in any C-Vision event.

Connie McIntosh

Head of Security Assurance & Head of Solution Security

Maarten Ectors

Intimate, immersive experiences provided by a group of individuals always available to support our needs. Fantastic organization and very high-level executives. The promise was delivered!

Maarten Ectors

Chief Innovation Officer

Bjorn Watne

C-vision's events combine relevant topics with a suitable audience. I found great value at my last attendance, and would definitely consider upcoming events.

Bjørn R. Watne

SVP & CISO

Larry Whiteside

A group very focused in bringing diversity to the discussion table

Larry Whiteside Jr.

CISO

Jeff Vinson 1

I love the engaging format of the councils. Very high level discussions and never a sales pitch. The C-Vision staff members are amazing.

Jeffrey Vinson

SVP CISO

Allison Miller

A very warm welcome and interesting speakers. I was very pleased to be among such a dynamic group.

Allison Miller

CISO

Paige Adams

The process was very well organized by C-Vision. Perfect organization, honest and authentic speakers of high level.

Paige Adams

Group CISO