Executive Dinner

With over 16 years at the forefront of customer experience innovation, Dennis Parker is a distinguished CX leader known for delivering transformative solutions across industries. As the Head of Partner Business Customer Experience (CX) for AWS EMEA, he brings deep expertise in developing and implementing comprehensive CX strategies, with a particular focus on hyper personalization, customer service excellence, and cutting-edge agentic use cases. His extensive background in CX solutions and cloud transformation has enabled him to guide numerous organizations through their digital evolution, helping them navigate complex CX transformation journeys with confidence and clarity. Dennis combines technical prowess with strategic vision, making him an influential voice in advancing customer experience excellence across the industry

Ben has a 25+ year history in helping organisations deliver modern and impactful customer team in EMEA is now proud to lead Zoom's Contact centre & CX sales team across EMEA as Ben has a 25+ year history in helping organisations deliver modern and impactful customerG they look to disrupt the Contact Centre marketplace. From his background as a Contact Center agent through to award winning Unified Communications and Contact Centre sales roles with Nortel, Vodafone, ShoreTel and Mitel, Ben has both the practical understanding of what partners and customers are looking for and also the strategic view of how CaaS technology can help them achieve their goals.

Russell Bigg is a seasoned technology leader with over 20 years of experience in the Telco and Communications industry, now specialising in Digital Workplace and Customer Experience (CX) solutions. As Category Lead at NTT UK Ltd, Russell helps spearhead workplace transformation initiatives that enable organisations to embrace modern collaboration, smart office technologies, and deliver seamless user experiences. His expertise spans cloud collaboration platforms, unified communications, workplace analytics, and customer engagement technologies, helping organizations achieve agility and efficiency in a rapidly evolving digital landscape while aligning technology strategies with business outcomes. Passionate about innovation and user-first design, Russell leverages NTT’s strategic partner ecosystem to deliver scalable solutions that empower hybrid workforces and enhance customer journeys.