Redefining CX - The AI Powered Future of Customer Experience

Executive Dinner

February 25, 2026 - London, UK

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Visionaries

Fox Ahmed BNP Paribas
Fox Ahmed

Global Head of Cybersecurity & Technology and Data Protection Regulatory Risk

BNP Paribas

About Me

Fox Ahmed is the Global Head of Cybersecurity and Technology Regulatory Engagements at BNP Paribas. He has over 25 years’ experience working for Tier 1 banks with global responsibilities. Fox is currently responsible for ensuring the Group has an effective risk based approach in integrating Governance, Compliance and Regulatory requirements into programmes and digital initiatives with focus on Cybersecurity and Technology Risk Management. He is playing a crucial role in supporting the key digital strategies of the Group by enabling the management of risk at the speed and scale required in today’s digital world.

Dennis Parker AWS
Dennis Parker

Head of CX for Partners

AWS

About Me

With over 16 years at the forefront of customer experience innovation, Dennis Parker is a distinguished CX leader known for delivering transformative solutions across industries. As the Head of Partner Business Customer Experience (CX) for AWS EMEA, he brings deep expertise in developing and implementing comprehensive CX strategies, with a particular focus on hyper personalization, customer service excellence, and cutting-edge agentic use cases. His extensive background in CX solutions and cloud transformation has enabled him to guide numerous organizations through their digital evolution, helping them navigate complex CX transformation journeys with confidence and clarity. Dennis combines technical prowess with strategic vision, making him an influential voice in advancing customer experience excellence across the industry

Agenda

All times United Kingdom Time

6:00 PM - 9:30 PM

Migration & Modernization at Scale: Strategies for Enterprise Transformation

Join us for a private executive engagement dedicated to exploring how modern organisations are advancing large-scale migration and modernization initiatives. Through real-world perspectives and strategic insights, leaders will examine what it takes to successfully transition extensive application portfolios, accelerate modernization programs, and unlock measurable value across their technology estates. This curated discussion provides an environment for senior executives to exchange experiences, compare transformation strategies, and gain clarity on the operational, financial, and architectural considerations that influence migration outcomes at scale. Designed for CIOs, CTOs, and IT decision-makers, the session enables open, peer-level dialogue around the challenges and opportunities shaping modernization today.

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