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Artificial intelligence is rapidly reshaping the contact center, raising customer expectations while enabling new levels of personalization, efficiency, and agent support. This executive engagement will explore how leaders are modernizing service operations with cloud-based platforms, automation, and real-time intelligence to create seamless, end-to-end customer experiences. Together, we’ll examine the strategic foundations required to scale AI responsibly, from unifying data to rethinking legacy architecture— leaders will walk away with practical insights to accelerate modernization, strengthen customer engagement, and unlock the full value of Generative AI in their organizations.
Executive Dinner
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Designing the Next-Generation Contact Center
Visionaries
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Agenda
January 21, 20265:30 PM-9:00 PM
Designing the Next-Generation Contact Center
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Visionary
I cannot thank you enough for putting up such a fabulous show. I genuinely applaud all the efforts that goes to pull off such an event. Plus the presentation format of the speakers, demos, and forums by AWS and Oracle was absolutely engaging. It was one of the best industry-led technical expositions I attended in recent times. Hats off!
Partner
Attended the C-Vision International CISO Dinner last night and to sum it up in one word, 'Wow!' Incredibly well-moderated discussion and investigation into different viewpoints. I appreciate the openness of all the attendees to share their unique experiences and perspectives. I learned a lot, had a ton of fun, and look forward to further events like this.
Visionary
Yesterday I attended a lovely CISO networking dinner about ransomware, organized by C-Vision International in partnership with Illusive. Thank you for the great discussions and the whole organization.
Partner
We have been partnered with C-Vision for over a year and have participated in several executive roundtables associated with major cloud hyperscalers. The audience CVision can bring is world-class, and the events are executed flawlessly. Our partnership has resulted in several new digital transformation engagements with Fortune 100 firms. We look forward to continuing.
