Building a Foundation of Trust : Is trust your missing metric?
Executive Luncheon
May 21, 2026 - Madrid, Spain
Attend this event
Visionaries
We are currently looking for speakers for this event
Agenda
All times Central European Time
1:00 PM - 3:30 PM
Building a Foundation of Trust : Is trust your missing metric?
In a digital-first world, efficiency is no longer enough to keep customers loyal. The real differentiator? Trust.
When customers trust a brand, they engage more deeply, stay longer, and provide clearer feedback. But how do you design for trust in an increasingly AI-driven customer experience landscape?
Join AWS and Zoom on May 21st in Madrid for an exclusive and invite-only intimate CxO lunch with your industry peers, where we will be having in-depth conversations around the intersection of creativity, strategy, technology and customer confidence.
You will learn:
How to leverage the "Trust Dividend" for higher customer retention
Why creative leadership is essential to simplifying complex customer journeys
Strategies and how to leverage AI-driven CX technologies for maintaining authenticity at scale