The Future of Healthcare

Healthcare Think Tank

March 26, 2024 - New York, NY

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Visionaries

Nora Osman
Nora Osman

CEO

Norvana

Think Tank Speaker

Established in 1884 and headquartered in The Bronx, New York, Montefiore Medical Center provides medical care and emergency services.

Thomas  Cushing Northwell Health
Tom Cushing

Principal Advisor IT Strategy & Application Solutions

Northwell Health

Think Tank Speaker

As a technically sophisticated executive I have established a solid record of partnering with established multi-national healthcare organizations to exploit technology and leverage knowledge of IT solutions to drive organizational change and support business process design. Throughout my career I have introduced Agile Methodologies to structure long-term strategies and enrich business systems. I also have a solid awareness of business solutions maintaining a keen focus in the area of collaboration, documentation management, and CRM to accelerate the company mission.

Maxine Legall The Jewish Board
Maxine Legall

Chief Diversity, Equity & Inclusion (former)

The Jewish Board

Think Tank Speaker

Maxine L. Legall, MBA, MSW, CPXP, has served as Chief of Diversity and Inclusion at the Jewish Board. Previously she was the Director of Patient Experience & Cultural Transformation at Mount Sinai Morningside. Maxine earned a Master’s degree in Business Administration from Hofstra University, where her concentration was Health Service Management. She earned a Master of Science from Columbia University School of Social Work, where she focused on Advanced Generalist Practice and Programming. At the State University of New York, Maxine graduated cum laude, earning a Bachelor’s degree in Psychology, with a minor in Sociology and Black Studies. Maxine has a passion for working with others, staff engagement, enhancing the patient experience, diversity and inclusion, leadership and overall organization development. She believes anything is possible when there is teamwork, engagement and strong leadership!

Tiffany Morrison Cinqcare
Tiffany Morrison

VP Operations

Cinqcare

Think Tank Speaker

Innovative, driven Healthcare Operations leader who engages teams in strategic planning and population health initiatives. Passion for leading transitions to population health and using integrated technologies to engage stakeholders across the healthcare continuum of care. Committed to identifying partnerships with community agencies to create team-based care model and address social determinants of health and health equity ________________________________________ CORE SKILLS Population Health Management | Capacity Building | Change Management | Program Development & Implementation | Integrating Operations | Quality Management Programs | Employee Development | Increased Employee Engagement | Community & Government Relations | Diversity, Equity, and Inclusion

Oleg Rivkin Select Specialty Hospital
Oleg Rivkin

CEO

Select Specialty Hospital

Think Tank Speaker

I have a proven track record in leading a cross-functional multi-level team comprised of a variety of stakeholders to deliver a winning strategy across a large, matrixed organization. Under my administrative leadership, this effort has resulted not only in a significant increase in volume and acuity but with regional and national recognition due to our quality as well as our business strategy efforts. I have been spearheading various clinical and administrative initiatives, which translated into an increase in case volume and an increase in charges and collections. I have an MBA in strategic healthcare management which gave me the educational foundation to become a strategic leader. I would say my integrity is another effective leadership characteristic that sets me apart. I believe my experiences give me the characteristics that allow me to grow into an effective Strategic Leader. I offer a team-centered approach to leadership and mentoring experience.

Elizabeth Woodley
Elizabeth Woodley

CIO

START Treatment & Recovery Centers

Think Tank Speaker

START Treatment & Recovery Centers is a nonprofit organization certified by the New York State Office of Alcoholism and Substance Abuse Services (OASAS); licensed as an Article 28 Diagnostic and Treatment Center by the New York State Office of Health Systems Management; and is one of the nation's top 3%, evidenced-based healthcare providers accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Benjamin Goldsteen North Star Outcomes
Benjamin Goldsteen

CEO

North Star Outcomes

Think Tank Speaker

Benjamin Goldsteen earned his master’s degree from Columbia Business School in New York, and has over 10 years of experience as an innovator in health care and life sciences organizations. While working at one of the largest consulting firms in the world, he led multiple strategy and performance-improvement engagements for health care clients across the United States from assessment through implementation. Subsequently he served as Chief Analytics Officer of a division dedicated to driving transformation across the largest municipal health care system in the United States, and supported Elmhurst Hospital during the initial wave of the pandemic in 2020 as well as COVID-19 vaccination efforts in underserved communities across New York City as the vaccine became available. He recently started a company to develop new analytics products and services for health systems especially related to success under value-based payment models. He is highly knowledgeable about the health care system and the policies that impact it.

Hom Bahmanyar Ridge Security
Hom Bahmanyar

Global Enablement Officer

Ridge Security

Think Tank Speaker

Hom Bahmanyar is a well-rounded technology leader with 20+ years of experience working with large enterprise customers as well as global engineering, marketing and sales teams, driving innovative technologies. He’s a cybersecurity veteran with 10+ years at RedSeal, where he drove the integration and modeling of Cloud and traditional network devices, and 10+ years at Cisco where he led engineering teams for Cisco Security Manager (CSM) and IP Solutions Center (ISC) product lines.  He has a passion for strong customer relationship and turning customers into loyal advocates. He’s the actual Chief Enablement officer at Ridge Security.

Michael Gross Cleveland Clinic
Michael Gross

Manager, Cybersecurity Intelligence

Cleveland Clinic

Think Tank Speaker

With over 30 years of experience in the IT industry, including more than two decades specializing in cybersecurity, I am a seasoned professional known for visionary leadership and comprehensive expertise in safeguarding organizations from evolving cyber threats. Key Highlights: * Cybersecurity Visionary: Throughout my career, I have consistently developed and executed robust cybersecurity strategies that align seamlessly with organizational objectives. I excel at protecting critical assets, data, and systems while proactively identifying and mitigating risks. My specialties encompass advanced threat analysis, cyber risk management, incident response, security architecture design, and regulatory compliance. As a cybersecurity visionary, I have pioneered solutions that fortify organizations against emerging threats. * Agility and Problem-Solving: My career has been marked by my ability to tackle complex challenges with agility and innovation. I leverage my expertise in cybersecurity methodologies, industry best practices, and compliance standards to provide effective solutions. * Mentorship and Leadership: I take pride in guiding and mentoring cybersecurity teams to excel in vulnerability assessment, threat detection, incident response, and recovery. I am deeply committed to fostering a culture of continuous learning and professional growth. * Communication and Work Ethic: My strong work ethic, exceptional interpersonal skills, and adept relationship-building capabilities are complemented by my proficiency in multitasking and effective communication. I thrive on embracing challenging tasks and delivering results. I am passionate about the ever-evolving field of cybersecurity and committed to contributing my expertise to secure and protect businesses in the digital age. Let's connect and explore opportunities to collaborate or share insights in this dynamic industry.

Jodi Leffingwell MedRite Urgent Care
Jodi Leffingwell

Director, People Operations

MedRite Urgent Care

Think Tank Speaker

At MedRite, our staff offers modern solutions for patients with hectic schedules and busy lives. We understand that cost, customer service, and time are of the utmost importance, which is why we provide efficient and high quality care that won't break the bank. If you are in the Stuyvesant Town neighborhood and in need of skilled and personable medical care, look not further. We've got you covered. When you choose MedRite, you won't have to worry about booking an appointment or bringing a referral slip. All you have to do is walk in and wait mere minutes to be seen by a physician. We offer extended hours to best accommodate your schedule, as well as an on-site laboratory to get your lab results back to you sooner. We also have advanced technology X-ray machines on site, allowing you to quickly get your scans back so you can start your healing process right away. At our urgent care clinic, we offer a wide array of services, including: STD testing, physicals, occupational medicine, pediatric services, travel medicine, general health and injuries, and more. We treat a slew of different conditions, such as: strep throat, fever, flu, allergies, burns, boils, warts, nose bleeds, ear infections, urinary tract infections, dislocations, minor fractures, pink eye and more. If you are curious about which insurance providers we accept at the MedRite clinic, we can assure you that we not only accept all major insurances, such as Aetna, Blue Cross/Blue Shield, United Healthcare, Oxford, Magnacare, Horizon, Guardian, Empire, and more, we also offer a generous discount for patients who are paying for themselves. If you would like to schedule an appointment with one of our highly trained physicians, we'd love to hear from you. Simply fill out this online check-in form and one of our Stuyvesant Town MedRite staff members will reach out to you shortly. We look forward to helping you save time and feel better as soon as possible.

Raven Carter Montefiore Medical Center
Raven Carter

Assistant VP, Operations

Montefiore Medical Center

Think Tank Speaker

Established in 1884 and headquartered in The Bronx, New York, Montefiore Medical Center provides medical care and emergency services.

Terence Mills Veuu
Terence Mills

CEO

Veuu

Think Tank Speaker

Veuu is an inclusive and sustainable FinTech ecosystem for healthcare and is the leader of adjudicating claims at discharge. The Veuu value proposition is explicit. Veuu helps providers arrive at the right code, maintain documentation integrity, evaluate claims for risk of payment and denial, and adjudicates claims - all within seconds. This means higher quality claims resulting from instant payments 7/24/365, reduced costs, external quality, and enhanced reputation. To automate and de-risk, the Veuu ecosystem contains a suite of AI tools known as codeVeuu, riskVeuu, payVeuu, and inVeuu. These tools automate the coding and financial risk associated with claims payments and denials so that providers can be paid, on a non-recourse basis, the day that the patient leaves the hospital. Veuu data tools are designed for audit defense. Providers now can create on-the-fly modeled insights of claims data, coding data, payments data, and other data-driven results that can inform decision making and help to improve the quality of care. Veuu’s tools can be used on a stand-alone basis, or together as an overall automated, de-risking solution. And, if you are a provider that is using Cerner or Epic, you can easily get access to Veuu's services, which have been validated and integrated into both EMRs.

Christopher LaCoe Penn State Health
Christopher LaCoe DBA

VP Virtual Health

Penn State Health

Think Tank Speaker

Christopher LaCoe, vice president of virtual health for Penn State Health, led the growth and development of telehealth at Penn State Health Milton S. Hershey Medical Center. He develops the strategy and direction of virtual care offerings across the health system, in close coordination with system leaders, physicians, and operational and technical teams. LaCoe has served in various roles within Penn State Health over the past 32 years. Most recently, he served as vice president of operations at Penn State Health Milton S. Hershey Medical Center, where he was responsible for telehealth, in addition to other service lines. LaCoe oversaw the launch and growth of the Penn State Health OnDemand app for virtual care and, during the pandemic, guided the adaptation of telehealth technology and training to offer virtual care experiences across the health system

Purna Prasad Ph.D. Sterling Universal Group
Purna Prasad Ph.D.

CTO

Sterling Universal Group

Think Tank Speaker

Purna Prasad is a recognized leader, researcher, and innovator with three decades of experience in the field of clinical information technology and biomedical engineering. He is the CTO & Co-Founder of Sterling Universal Group that is the Ai & RPA research arm for multiple acute care providers in NAM. Previously Dr Prasad was the chief technology officer and vice president for information technology at Northwell Health, New York's largest healthcare system. Prasad has a career-long record of accomplishment spanning information technology, clinical technology, and biomedical program development, infrastructure/architecture planning, solution engineering, and enterprise-wide integration. Dr. Prasad's pioneering work in clinical information technology research resulted in the first networked physiological monitoring system for acute care, distant patient care using telemedicine, computerized brain monitoring system, sleeping brain monitoring and diagnosis, and application of robotics in medicine. He successfully established the first information technology innovation center at Northwell Health in New York. This innovation center is a sandbox for the 66,000-strong Northwell clinicians, scientists, and staff to think differently. The center produced the first 3-D printed prototype of an artificial limb that enabled a wounded veteran to swim again. The center excels in using commoditized technology to empower patients to care for themselves and successfully tested the first unmanned air drone delivery of an emergency first aid pack. Dr. Prasad holds a bachelor's degree in electrical engineering, a master's degree in biomedical engineering, and a Ph.D. in information technology.

Patrick Blahosky Lightrun
Patrick Blahosky

RVP

Lightrun

Think Tank Speaker

Patrick Blahosky Regional Vice President of Sales As the RVP of Sales at Lightrun, Patrick is a a seasoned leader with a proven track record of driving revenue growth and building high-performance sales teams. With over 25 years of experience in sales leadership roles, Patrick brings a blend of technical knowledge tactical execution. Patrick possesses a deep understanding of the DevOps and Observability space, customer needs, and competitive landscapes, enabling Patrick to develop tailored solutions that drive business success. He has worked for some of the top technology companies in the space including; HP, Dynatrace, New Relic and Splunk. With a relentless focus on customer satisfaction and a commitment to delivering value at every touchpoint, Patrick has consulted multiple Fortune 500’s on Automation processes and culture shifts. He prides himself on implementing best practices that can change the way developers, SRE’s and QA teams do their jobs better and faster. Patrick is passionate about building strong relationships with his customers always doing what he can to help them meet their goals both professionally and personally. He’s always happy to network and talk about market trends. Feel free to connect with him on Linkedin.

Munish Khaneja  M.D. CareAbout Health
Munish Khaneja M.D.

EVP Chief Physician Officer

CareAbout Health

Think Tank Speaker

Dr. Munish Khaneja is the Chief Physician Officer of CareAbout. Prior to joining CareAbout, Dr. Khaneja served as the Chief Medical Officer of Altruista Health, Inc., where he oversaw clinical strategy and innovation across all products and services. Prior to Altruista, Dr. Khaneja served as Vice President of Clinical Effectiveness and Pharmacy at EmblemHealth, where he was the Corporate Clinical Lead for Population Health and Value Based Purchasing, managing a $6 billion medical + pharmacy spend. Dr. Khaneja has served as the SVP and Chief Medical Officer of Affinity Health Plan and prior to that, as the CMO of Greater Hudson Valley Health Center (now Cornerstone Health). Dr. Khaneja’s clinical experience was also a Hospitalist at Kings County Health Center in Brooklyn, New York. Dr. Khaneja presently maintains academic affiliation as an Assistant Professor of Medicine and Pediatrics at SUNY Downstate and SUNY Stony Brook Colleges of Medicine. He is a board member and advisor to numerous national organizations and corporations, and is a Fellow of the American College of Physicians. Dr. Khaneja graduated Summa Cum Laude with a B.S. in Chemistry from Brooklyn College. He holds his M.D. from the SUNY Downstate College of Medicine. In addition, Dr. Khaneja holds his Masters in Public Health from the Mailman School of Public Health at Columbia University. He is trained in Internal Medicine and General Pediatrics, is a board-certified internist, and is certified in Medical and Healthcare Informatics.

Elina Petrillo Northwell Health
Elina Petrillo

AVP HR Technology

Northwell Health

Think Tank Speaker

Northwell Health is New York States largest healthcare provider and private employer, with hospitals, outpatient facilities and affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities

John Chelico MD CommonSpirit Health
John Chelico MD

System CMIO

CommonSpirit Health

Think Tank Speaker

Senior Digital Health Executive at the Intersection of IT & Medicine, Interface with Healthcare Systems & Life Science Companies to Leverage Technology in Optimizing Patient Care, Experience & Cost My passion is to orchestrate & build scalable health-tech teams (ecosystems) and to create solutions to deliver profitable high quality care And I bring this passion to life by helping: - Healthcare executives who want to step-up their game in delivering high quality & profitable healthcare through digital transformation - Healthcare industry partners such as pharmaceuticals and device companies looking to introduce their products to healthcare providers - Health technology companies who strive to make their solutions more relevant to their clients and prospects - Healthcare administrators who want to build multi-disciplinary teams addressing complex healthcare delivery issues - Investors (Private Equity, Venture Capital, Investment Banks) and shareholders who want to better grasp the dynamics of healthcare marketplace and assess / reality-check the performance, relevance and growth potential for health technology companies or specific platforms/solutions I help healthcare players by bringing my experience as Practicing Physician, Chief Medical Information Officer (CMIO), Chief Information Officer (CIO), Data Warehouse Engineer, Real World Evidence Expert, Healthcare Consultant, and Business Executiv

Will McCain Morse
Will McCain

Operating Partner

Morse

Think Tank Speaker

Will is an Operating Partner with Morse managing the Customer Experience portfolio. Morse and Harte Hanks have partnered to bring AI infused customer experiences to organizations. Will has 18 years’ experience in the technology and the cloud industry. He has served as VP of global sales for Concentrix Customer Interaction Technology group, Built the global public sector Amazon Contact Center business, and led several Go-To-Market efforts at Cisco Systems. He lives in Southwest Florida with his wife Shauna, who is a Pediatric and Neuro - Ophthalmologist, and their son. They are active in giving back and fundraising for the Florida Lions Eye Clinic, Duke Universities Tisch Brain Tumor Center, and The Animal Rescue Foundation of North Dallas.

Milla Ahmadullina (1)
Milla Ahmadullina

Regional Director

Richmond Health Network

Think Tank Speaker

Founded in 2007 in Staten Island, New York, Richmond University Medical Center is a not-for-profit healthcare provider that offers medical services that provide patient care through a full spectrum of emergency, acute, primary, behavioral health, and educational services.

Tiffany Sturdivant Cinqcare
Tiffany Sturdivant

VP Operations

Cinqcare

Think Tank Speaker

Innovative, driven Healthcare Operations leader who engages teams in strategic planning and population health initiatives. Passion for leading transitions to population health and using integrated technologies to engage stakeholders across the healthcare continuum of care. Committed to identifying partnerships with community agencies to create team-based care model and address social determinants of health and health equity ________________________________________ CORE SKILLS Population Health Management | Capacity Building | Change Management | Program Development & Implementation | Integrating Operations | Quality Management Programs | Employee Development | Increased Employee Engagement | Community & Government Relations | Diversity, Equity, and Inclusion

Maxine Legall (1) The Jewish Board
Maxine Legall

Former Chief Diversity, Equity & Inclusion

The Jewish Board

Think Tank Speaker

Maxine L. Legall, MBA, MSW, CPXP, has served as Chief of Diversity and Inclusion at the Jewish Board. Previously she was the Director of Patient Experience & Cultural Transformation at Mount Sinai Morningside. Maxine earned a Master’s degree in Business Administration from Hofstra University, where her concentration was Health Service Management. She earned a Master of Science from Columbia University School of Social Work, where she focused on Advanced Generalist Practice and Programming. At the State University of New York, Maxine graduated cum laude, earning a Bachelor’s degree in Psychology, with a minor in Sociology and Black Studies. Maxine has a passion for working with others, staff engagement, enhancing the patient experience, diversity and inclusion, leadership and overall organization development. She believes anything is possible when there is teamwork, engagement and strong leadership!

Agenda

All times Eastern Time

8:30 AM-9:00 AM

Registration


9:00 AM-9:20 AM

Morning Networking


9:20 AM-9:30 AM

Opening Remarks


9:40 AM-10:25 AM
Vision Keynote Panel

Managing The Margin

The healthcare industry is expected to undergo significant changes in 2024. Healthcare executives will need to make decisions and resource allocations concerning digital transformation, generative artificial intelligence, ESG, and margin pressures. Healthcare executives will face the challenge of adopting new technologies and business models while under sustained financial pressure. In terms of healthcare costs, estimates suggest that healthcare costs will rise by 7% in 2024, which is higher than the previous two years. This increase is attributed to continued labor shortages, drug price increases,
and new contracts between payers and providers. It is also worth noting that the cost of job-based health care coverage for 2024 is expected to rise at its fastest pace in years as inflation pervades insurance policies. Overall, the healthcare industry is expected to undergo significant changes in 2024, and healthcare executives will need to adapt to the new environment to ensure their organizations’ success.


10:35 AM-11:00 AM
Keynote

AI That Can Explain Itself is What Healthcare Requires. It is Hard to Build.

White box AI can explain itself leading to audit defense and perhaps material defenses in healthcare malpractice lawsuits. The same white box can stop bias depending on how it is built and the results that it generates. This technology is extremely hard to build, but when delivered, will change the industry of healthcare. Let’s look at some examples.  

In partnership with:
Veuu

11:00 AM-11:20 AM

Coffee Break


11:20 AM-11:40 AM
Vision Voices

How Are You Utilizing HR Technology

In the dynamic landscape of healthcare, Human Resource Technology can play a pivotal role in addressing critical challenges. The healthcare sector faces a significant talent shortage, with projections indicating a shortage of 124,000 physicians in the US by 2034.  HR teams are leveraging technology to manage staffing efficiently. Cloud-based Human Capital Management (HCM) systems provide real-time insights into staffing needs, aiding workforce planning and budgeting.


11:45 AM-12:10 PM
Keynote

The Patient's Symphony: Harmonizing Tech & AI in Contact Center Evolution

In the dynamic landscape of healthcare, where meeting patients' needs is paramount, hear about the imperative of integrating technology and AI to enhance personalized patient care within modern contact centers. Recognizing the challenges posed by call wait times and the necessity for prompt access to vital information, solutions, and assistance, we'll delve into the transformative potential of these advancements. Through the implementation of AI-driven systems, such as intelligent call routing and predictive analytics, healthcare organizations can efficiently manage call volumes, minimize wait times, and ensure seamless access to support, thereby elevating the patient experience.

By leveraging machine learning algorithms and natural language processing, healthcare contact centers can tailor communication channels and content to align with individual preferences and needs. We'll discuss how a personalized approach fosters deeper patient engagement, trust, and satisfaction while empowering patients through self-service options like interactive voice response systems and chatbots. 

In partnership with:
Harte Hanks

12:15 PM-12:30 PM
Disruptor

AI-Powered Security Testing: Continuous Risk Validation for Healthcare

In an era where cyber threats evolve at an unprecedented pace, Chief Information Security Officers (CISOs) in the healthcare sector face a daunting challenge within a complex landscape of cyber risks. This presentation delves into the transformative potential of AI-Powered Security Validation Platforms to continuously manage their vulnerabilities, attack surfaces, and exposure, thus proactively reducing cyber risks. This AI-driven approach not only prioritizes and validates security efforts but also enhances existing controls without the need for additional personnel or tools.

In partnership with:
Ridge Security

12:30 PM-1:20 PM

Lunch & Networking


1:20 PM-1:50 PM
Fireside Chat

Value Based Care – What’s the Strategy

Value-based payment and delivery transformation is not the future, it is the present. Successful health systems, hospitals, medical groups and other providers are those that seek to engage with members to improve their health and total cost of care, rather than simply providing episodic services when a patient is sick. Cost reduction is no longer primarily about per-visit cost, but rather total cost of care per member per month (PMPM). In addition to looking at cost from the payer perspective, cost reduction must also be viewed in terms of the member’s out-of-pocket expenses. Put another way, providers must aim to reduce the totality of medical costs for each member they manage, rather than focusing only on the costs for a member when they show up at a clinic or hospital


1:55 PM-2:35 PM
Panel

Clinic Innovation & Healthcare Equity

Health equity is when everyone has the opportunity to be as healthy as possible. Innovation can be defined as invention + adoption + diffusion. Successful innovations often possess two key qualities: they are both usable and desirable. We will consider working examples of how clinic innovation is favorably impacting health equity, the associated challenges, risks, and how to evaluate success.


2:35 PM-2:55 PM

Networking Break


2:55 PM-3:40 PM
Panel

Impacts of AI On Patient Care

AI is being applied within the healthcare field, especially for the tasks of diagnosis and treatment recommendations, patient engagement and adherence, and administrative activities of the healthcare workforce. Seemingly, the best thing about applying AI in healthcare is that it can be used to improve various spheres: from gathering and processing valuable patient data to being used for programming surgeon robots. Let’s take a closer look at how AI is impacting healthcare diagnosis including detecting and classifying disease; improving decision making process and driving treatment solutions.


3:45 PM-4:30 PM
Panel

Improving Healthcare Outcomes- Diagnosis, Data, Patient Centric Care

Accuracy of diagnosis, data quality and patient centric care are the buzzwords around improving healthcare outcomes. Leveraging artificial intelligence with medical procedures to diagnose disease early, when there is the highest potential for impact. Data quality lives by accuracy, consistency, and relevancy. How can we improve data quality by reducing redundancy and decreasing medical errors? Patient centric care thrives if the partnership among practitioners, patients, and their families align with patients' wants, needs, and preferences. In this session, we will discuss what’s working and what’s not working, as we look to improve diagnosis, data quality and patient centric care.


4:30 PM-4:40 PM

Raffle Giveaway & Closing Remarks


4:40 PM-5:30 PM

Cocktail Networking


In Partnership With