Ask three departments what counts as an active customer and you may get three different answers. In a region full of airlines counting loyal travelers, telecoms counting active lines and banks counting relationships, those definitions run through every system. People live comfortably with that ambiguity. Agents cannot. When an AI system reads that a customer churned or that revenue was recognized, it needs one agreed meaning, connected to the right data and the right rules, or it will act with great confidence on the wrong one.
This keynote explores the semantic layer, the shared map of business definitions, relationships and policies that sits between your data and your agents. We look at how leading organizations are building it, who should own it, and why getting definitions right is fast becoming the cheapest way to make AI more accurate, more explainable and less expensive to run.
