The Intersection of Human Touch & AI in Elevating Customer Experiences

Executive Dinner

May 29, 2024 - Stockholm, Sweden

VISIONARIES

James Adamczuk

CX Evangelist EMEA

Zoom

Dinner

James has a rich history in Customer Experience and Digital Transformation inside the Financial Services industry having led large global voice and AI powered messaging programs and is now leading the CX drive in region for Zoom. James was part of the team that launched Zoom Contact Centre in the EMEA and continues to share his experience and ideas across the region.

May 29, 2024

Agenda

All times Central European Time

5:30 PM-9:00 PM

The Intersection of Human Touch & AI in Elevating Customer Experiences

In today's fast-paced digital landscape, the synergy between human touch and AI innovation is reshaping the way businesses connect with their customers. In this session we will dive into how leading organisations are seamlessly integrating the power of AI with the irreplaceable essence of human touch to create unparalleled customer experiences. We will discuss the dynamic intersection of empathy-driven interactions and artificial intelligence, paving the way for a new era in customer engagement.

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