Business and technology leaders today face a dual mandate with Generative AI: deliver measurable value now while building scalable capabilities for the future. Voice AI agents are rapidly emerging as a key solution—automating high-volume, routine customer interactions and reshaping how organizations engage, support, and serve their customers.
This session will explore the real-world impact of VoiceAI and virtual assistants within contact centers across industries. Learn how these technologies are driving efficiency, improving customer satisfaction, and enabling 24/7 service—all while setting the foundation for a hybrid AI-and-human workforce. We'll also discuss how companies are using VoiceAI as a strategic lever for growth, consistency, and long-term competitive advantage.