From Insight to Action: How AI & Analytics Are Reshaping Guest Engagement

Executive Event

July 24, 2025 - Miami, FL

Visionaries

Margarita Rivera Carnival Corporation
Margarita Rivera

Global CISO

Carnival Corporation

About Me

As the Global Chief Information Security Officer of Carnival Corporation & plc, Margarita Rivera brings over 20 years of expertise in safeguarding digital ecosystems for Fortune 50 and Fortune 200 companies across diverse industries. Her leadership has been pivotal in implementing cutting- edge cybersecurity frameworks, fostering a culture of security, and ensuring adherence to international standards across the organization. In her role as Global CISO, Margarita oversees the enterprise-wide information security strategy, aligning it with Carnival’s mission and global operations. Collaborating closely with senior executives, Margarita supports top-line growth, drives operational efficiencies, and enables secure innovation within Carnival’s technology-driven environment. She is instrumental in mitigating risks, ensuring compliance, and enhancing cybersecurity capabilities across Carnival’s nine world-class cruise line brands. Guided by a servant leadership philosophy, Margarita empowers her teams and cultivates a culture of collaboration, transparency, and innovation. Her extensive expertise spans the design of advanced cybersecurity frameworks, management of complex incident response protocols, and the protection of critical operations, positioning her as a trusted leader in the cybersecurity field. Margarita holds a Master’s Degree in Information Systems from Harvard University and a Bachelor’s Degree in Business Administration from Florida International University. She is also certified as a C-CISO, CISSP, CISM, CRISC, CISA, and CIPT. A recognized thought leader, author, and speaker, Margarita has received numerous accolades, including the 2024 Authentic Leadership Award from the National Diversity Council. In her personal life, she enjoys hiking, kayaking, reading, and exploring culinary and cultural experiences.

Jairo Orea Royal Caribbean Group
Jairo Orea

Global CISO

Royal Caribbean Group

About Me

Jairo Orea is currently the Chief Information Security Officer at Royal Caribbean Group, previously he held roles as Global CISO at Kimberly-Clark, VP of Security Consulting at UnitedHealth Group, Chief Data Officer and CISO at ING Insurance. Jairo holds master degrees in Information Technology and Business Administration (ITAM) and Networking and Information Systems for Business (ENST France). Also has a Bachelor's Degree is in Robotics and Information Technology Management from the University of Atemajac Valley. Recognized IT leader, author, and board member across multiple industries. Jairo also serves as Research Fellow at the Cloud Security Alliance, board member at the University of Dallas audit committee, and advisory board member at Blumberg Capital.

July 24, 2025

Agenda

All times Eastern Time

5:30 PM-9:00 PM

From Insight to Action: How AI & Analytics Are Reshaping Guest Engagement

Rising guest expectations, workforce constraints, and legacy operations are forcing travel and hospitality brands to rethink how they engage, support, and retain customers. Brands deploying AI-powered services are already seeing measurable gains, like 25% faster response times and double-digit reductions in cost-to-serve, while capturing deeper insights from every interaction.

AI-driven automation, real-time analytics, and scalable cloud infrastructure are no longer experimental—they're essential to compete in an increasingly digital and service-intensive market.

Join your peers for a candid, strategy-focused discussion on what’s working, what’s next, and how to turn customer data into a competitive advantage. Walk away with actionable insights to accelerate your AI and analytics roadmap—while driving better experiences at every touchpoint.


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