AI continues to dominate the conversation around customer experience, yet many organizations struggle to translate ambition into measurable impact. This exclusive executive engagement brings together CX leaders to explore how AI is being applied in practice to improve customer engagement, operational efficiency, and business outcomes. Drawing on insights from primary research across 600 UK enterprise organizations, the discussion will highlight where AI adoption is succeeding, where it is falling short, and why execution remains a challenge. Attendees can expect to gain perspective on how to better align teams, deploy AI across the customer journey, and make more informed decisions about where AI can meaningfully enhance the customer experience.
Visionaries
Ben Neo
Contact Center & Cx Sales Head (EMEA)
Zoom
Russel Bigg
Digital Workplace and CX Team Lead
NTT DATA, Inc
Nilesh Upadhye
VP of Global Customer Delivery
Mastercard
Bogdan Grigorescu
Sr Technical Lead
Direct Line Group
Denesh Ashok
Divisional CIO, B2G - London Bus | Digital, Data and Technology Head
First Bus London
Anca Bontea
Global Associate Director, Digital Marketing
Regnology
Agenda
February 25, 20266:00 PM-9:30 PM
Redefining CX: The AI-Powered Future of Customer Experience
Together With
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Heard In The Room
Visionary
I cannot thank you enough for putting up such a fabulous show. I genuinely applaud all the efforts that goes to pull off such an event. Plus the presentation format of the speakers, demos, and forums by AWS and Oracle was absolutely engaging. It was one of the best industry-led technical expositions I attended in recent times. Hats off!
Partner
Attended the C-Vision International CISO Dinner last night and to sum it up in one word, 'Wow!' Incredibly well-moderated discussion and investigation into different viewpoints. I appreciate the openness of all the attendees to share their unique experiences and perspectives. I learned a lot, had a ton of fun, and look forward to further events like this.
Visionary
Yesterday I attended a lovely CISO networking dinner about ransomware, organized by C-Vision International in partnership with Illusive. Thank you for the great discussions and the whole organization.
Partner
We have been partnered with C-Vision for over a year and have participated in several executive roundtables associated with major cloud hyperscalers. The audience CVision can bring is world-class, and the events are executed flawlessly. Our partnership has resulted in several new digital transformation engagements with Fortune 100 firms. We look forward to continuing.
