The Autonomous Advantage: Agentic AI and its role in High Value Customer Engagement

Executive Dinner

May 5, 2026 - Munich, Germany

Visionaries

Dr Andy Lewis Pegasystems
Dr Andy Lewis

Fellow of AI and Decisioning

Pegasystems

About Me

He wrote his first neural network nearly 40 years ago in FORTRAN. Since then, he has worked in scientific analytical fields before moving into the world of AI and Customer decisioning 20 years ago. Further, he has helped the world’s largest organisations harness machine learning to drive customer value through optimised experiences.

Uwe Borgmann Pegasystems
Uwe Borgmann

Senior Director Client Growth

Pegasystems

About Me

Uwe combines deep expertise in technology and business strategy. Having held senior leadership roles at Datadog and ServiceNow, he works with organizations to drive sustainable growth by maintaining a relentless focus on solving complex customer challenges. Uwe brings broad, cross‑industry experience across Europe and a clear perspective on how strategy, technology, and execution come together to make companies future‑ready.

Rachel Boskovitch Pegasystems
Rachel Boskovitch

Managing Director, Central Europe & the Nordics

Pegasystems

About Me

Rachel Boskovitch has more than 20 years of experience in the software industry, with expertise in strategic sales, planning and implementing effective go-to-market strategies and building and leading successful sales teams. In her last professional position as AVP Sales, General Manager Central Europe at Dataiku, she was responsible for the management and development of the sales and go-to-market teams for Central Europe as well as customer and prospect support. Prior to that, she was Director Sales DACH, Central, Eastern, and Southeastern Europe, & Africa at SS&C Intralinks.

Claudia Thewanger UNIQA Insurance Group
Claudia Thewanger

Head of Sales Technology

UNIQA Insurance Group

About Me

Claudia Thewanger is Head of Sales Technology at UNIQA Insurance Group. A seasoned leader in digital transformation and intelligent automation, she spearheads the UNIQA Customer Platform driving CRM innovation. With a career spanning customer management, omnichannel strategy, and agile leadership, she shapes sales technology for one of Europe's leading insurers.

May 5, 2026

Agenda

All times Central European Time

6:00 PM - 9:30 PM

The Autonomous Advantage: Agentic AI and its role in High Value Customer Engagement

Discover how agentic AI is transforming customer engagement, moving organizations from reactive campaigns to always-on, autonomous interactions that deliver the right action in the right channel at the right moment. As CMOs seek personalization at scale, CDOs turn data into intelligence, and COOs push for efficiency, agentic AI serves as a centralized decisioning engine that continuously learns and optimizes across every touchpoint.

Leading organizations are already seeing measurable gains, from higher engagement and increased business value to stronger, real-time personalization. Join us to explore how autonomous AI can unify data, decisions, and channels, turning customer engagement into a scalable competitive advantage.


Together With