The Future of IT & Cybersecurity

CIO & CISO Think Tank

April 28, 2026 - Copenhagen, DK

Past and Present Visionaries

James Adamczuk Zoom
James Adamczuk

Global CX Strategy Lead

Zoom

About Me

James Adamczuk is a Customer Experience (CX) and Digital Transformation expert at Zoom, where he specialises in leveraging AI to enhance customer experience and drive innovation. His work focuses on implementing cutting-edge solutions that streamline customer interactions and create more meaningful, efficient experiences across all touchpoints in the digital age. As a recognised keynote speaker, James shares insights on how AI is transforming customer experience, helping organisations understand the practical applications of artificial intelligence in customer service and engagement. His presentations combine strategic vision with actionable insights, making complex digital transformation concepts accessible and empowering businesses to embrace the future of customer experience.

April 28, 2026

Agenda

All times Central European Time

8:30 AM - 9:15 AM

Registration


9:15 AM - 10:00 AM

Morning Networking


10:00 AM - 10:10 AM

Opening Remarks



10:40 AM - 11:25 AM
Panel

Mental Fatigue, Burnout & the Human Risk Factor in Cybersecurity

Cybersecurity isn’t just a technical challenge—it’s a human one. With mounting pressure, 24/7 threats, and increasing accountability, today’s workforce is under immense stress. This leadership roundtable explores the intersection of mental wellness, organizational resilience, and insider risk. Topics include burnout detection, human error trends, building psychologically safe teams, and fostering a culture where security isn’t just enforced—but owned. Learn how executives are rethinking workforce sustainability in security, with practical strategies for retention, performance, and mental clarity at every level.


11:25 AM - 11:45 AM

Coffee Break


11:45 AM - 12:30 PM
Panel

Rearchitecting the Enterprise for Agentic AI: Control, Collaboration, and the Next Frontier of Automation

Agentic AI, autonomous systems that perceive, reason, and act with minimal human intervention is poised to redefine how work gets done. As these intelligent agents move beyond experimentation into enterprise-scale deployments, organizations must prepare to fundamentally rearchitect their digital environments.

This panel will explore how leaders can operationalize agentic AI to drive efficiency, creativity, and strategic advantage while preserving oversight, governance, and trust. Discussion topics will include designing workflows around autonomous decision-making, managing human-agent collaboration, and navigating emerging risks such as bias, security, and operational drift. Join us as we unpack what it truly means to lead in an era of intelligent, action-oriented AI and how to ensure these agents serve both your innovation goals and core business values.


12:35 PM - 12:50 PM
Disruptor

From Chaos to Control: Solving Data Sprawl & DSPM at Scale

Sensitive data is everywhere—stored, shared, and duplicated across environments without clear ownership. Data Security Posture Management (DSPM) has emerged to help organizations regain control. In this roundtable, leaders from heavily regulated industries walk through their DSPM implementations: how they located hidden data, prioritized risks, and implemented policy-based protection at scale. Expect real-world lessons on mapping data flows, minimizing blast radius, and integrating data security into DevOps and compliance workflows. If you're struggling with data chaos, this session shows how to take charge.


12:50 PM - 1:50 PM

Lunch & Networking


1:50 PM - 2:05 PM
Disruptor

What’s AI Doing for You?

The terms "Artificial Intelligence" and "Advanced Machine Learning" are often thought of interchangeably. While there is a relationship between AI and AML, to say they are the same thing is an oversimplification and misclassification. Rather, one begets the other with AI being the basic principle upon which AML is developed. As AI begins to mature and migrate away from purely advanced mathematical operations into decision making paradigms, AML steps forward as the predictive ability of machines to process vast quantities of data. As data and analytics becomes foundational to the way every business operates, AI and AML will become foundational capabilities.

2:10 PM - 2:45 PM
Fireside Chat

The Future of Cyber Resilience: Winning in a World of Constant Threats

In an era of escalating cyber threats, evolving attack surfaces, and accelerated digital transformation, traditional security models are no longer enough. This keynote will explore what it means to build cyber resilience in today’s complex environment—where speed, adaptability, and business alignment are paramount. From securing hybrid and multi-cloud environments to integrating AI-driven threat intelligence, we’ll examine how leaders can future-proof their security strategies while enabling innovation. Learn how to shift from reactive defense to proactive resilience, ensuring your organization can not only withstand but thrive amid disruption.


2:50 PM - 3:35 PM
Panel

Securing the Rise of Agentic AI: Trust, Control, and Resilience in Autonomous Systems

As agentic AI systems evolve from experimental tools to enterprise-grade digital workers—capable of making decisions, taking actions, and adapting in real time—they introduce a new paradigm of both possibility and risk. Unlike traditional automation, agentic AI operates with greater autonomy, raising urgent questions for security leaders: How do we ensure control? How do we manage risk when systems learn, act, and adapt independently?

This panel will explore the security implications of deploying agentic AI across business operations—from data privacy and decision integrity to real-time threat mitigation and adversarial AI risks. We'll dive into the intersection of governance, identity management, and AI observability, and how CISOs can build frameworks that safeguard both the systems and the outcomes.


3:35 PM - 3:55 PM

Networking Break


3:55 PM - 4:30 PM
Fireside Chat

The Human Side of Tech: Why Soft Skills Are the Real Superpower

In a world obsessed with digital transformation, AI, and automation, it’s easy to forget the power of human connection. But the truth is technology doesn’t lead, people do. As roles evolve and teams become more cross-functional, the ability to listen, influence, adapt, and collaborate has become just as critical as technical expertise.

Today’s CIOs, CISOs, and tech leaders are expected not only to drive innovation, but to communicate across departments, manage diverse teams, and navigate uncertainty with empathy and clarity. Emotional intelligence, storytelling, active listening, and resilience are no longer “nice to have”they’re essential for anyone leading in a fast-moving, high-stakes environment.

Nowhere is this leadership shift more relevant than in the Europe particularly in Copenhagen, a city built on creativity, reinvention, and cultural diversity. Here, the ability to connect across perspectives isn’t just a professional skill it’s a way of life. As tech and business worlds converge, Copenhagen’s unique blend of innovation and human-centered thinking offers the perfect backdrop to explore how soft skills are reshaping the future of leadership.

This session dives into why the most successful executives are blending EQ with IQ to inspire trust, build alignment, and drive lasting impact.


4:30 PM - 4:40 PM

Closing Remarks & Raffle Giveaway


4:40 PM - 5:30 PM

Cocktail Reception


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