Rolling out Copilot at scale takes more than licenses and training, it takes a strategy that meets people where they are. At Lumen, Reply delivered a company-wide adoption program grounded in governance, employee empowerment, and business alignment. With 5,700+ employees trained and over 180 sessions tailored to different teams, the rollout balanced structure with flexibility. Ongoing updates and internal Copilot ambassadors kept momentum high and learning continuous. Explore the case study to learn how Lumen made Copilot a part of everyday work.

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