Half Day Luncheon

Simplify to Scale: The Smart Way to Unclutter IT and Accelerate Business Agility

June 17, 2025 - London, UK

Visionaries

June 17, 2025

Agenda

All times United Kingdom Time

8:30 AM-9:20 AM

Welcome & Registration


9:20 AM-9:30 AM

Opening Remarks


9:30 AM-9:55 AM

Reimagining ITSM for the Modern Enterprise: Simple, Smart, Scalable

As IT continues to evolve from a support function to a strategic driver of growth, the need for intuitive, agile, and scalable solutions has never been greater. In this session, Freshworks explores how organizations can break free from legacy complexity and reimagine ITSM with modern, AI-powered service delivery.

Discover how businesses use Freshservice to reduce friction, improve agent productivity, and delight end users - all while easily scaling.


10:00 AM-10:25 AM

Unlocking Agility with the Cloud: Scaling Secure, Smart, and Simple IT

As the foundation of digital transformation, AWS helps businesses of all sizes modernize operations, improve time-to-value, and unlock agility. In this keynote, AWS shares how cloud-native technologies enable faster innovation and seamless integration across IT ecosystems.

Learn how to accelerate business outcomes through scalable infrastructure, security, and partner-powered solutions that simplify complexity and amplify growth.


10:25 AM-10:55 AM

Networking Break


10:55 AM-11:45 AM

ITSM, But Make It Easy!

Let’s face it - traditional ITSM can be clunky, complex, and a major roadblock to business agility. It’s time for a smarter, simpler approach.

Join us for an engaging conversation on how organizations are transforming IT operations by embracing intuitive, cloud-native tools that just work. Whether you're scaling your service desk, unifying workflows, or automating the boring stuff, this session is your blueprint to doing ITSM the easy way.

Expect real stories, practical takeaways, and fresh perspectives - minus the jargon.


11:45 AM-1:00 PM

Executive Networking Lunch


1:00 PM-1:30 PM

Closing Remarks & Networking


In Partnership With