Half Day Luncheon

Simplify to Scale: The Smart Way to Unclutter IT and Accelerate Business Agility

June 17, 2025 - London, UK

Visionaries

Anatoly Klepikov Freshworks
Anatoly Klepikov

AWS Senior Partner Solutions Architect

Freshworks

Custom Speaker

Anatoly has joined AWS in April 2020 and currently provides technical guidance on how to leverage the full power of Amazon Connect service and its openness for integration in order to deliver innovative and cost efficient contact center solutions. Anatoly has over 30 years of IT experience with career path evolving from Software Developer to Solution Architect working for IT leaders, such as Microsoft, Oracle, Hewlett Packard in regions including EMEA, Australia, USA. During his career path Anatoly has architected and delivered a number of complex large scale projects, such as contact center transformation for one of the leading health insurance providers in Australia, operational data consolidation for the largest bank in the Russian Federation.

June 17, 2025

Agenda

All times United Kingdom Time

8:30 AM-9:20 AM

Welcome & Registration


9:20 AM-9:30 AM

Opening Remarks


9:30 AM-9:55 AM

Reimagining ITSM for the Modern Enterprise: Simple, Smart, Scalable

As IT continues to evolve from a support function to a strategic driver of growth, the need for intuitive, agile, and scalable solutions has never been greater. In this session, Freshworks explores how organizations can break free from legacy complexity and reimagine ITSM with modern, AI-powered service delivery.

Discover how businesses use Freshservice to reduce friction, improve agent productivity, and delight end users - all while easily scaling.



10:25 AM-10:55 AM

Networking Break


10:55 AM-11:45 AM

ITSM, But Make It Easy!

Let’s face it - traditional ITSM can be clunky, complex, and a major roadblock to business agility. It’s time for a smarter, simpler approach.

Join us for an engaging conversation on how organizations are transforming IT operations by embracing intuitive, cloud-native tools that just work. Whether you're scaling your service desk, unifying workflows, or automating the boring stuff, this session is your blueprint to doing ITSM the easy way.

Expect real stories, practical takeaways, and fresh perspectives - minus the jargon.


11:45 AM-1:00 PM

Executive Networking Lunch


1:00 PM-1:30 PM

Closing Remarks & Networking


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