The Future of Marketing

CX & CMO Think Tank

March 27, 2024 - New York, NY

Visionaries

Esther Mireya Tejeda
Esther Mireya Tejeda

CMO and Chief Strategist

Think Tank Speaker

Esther-Mireya Tejeda was the Former Chief Marketing Officer of Anywhere Real Estate Inc. In her role, she leads all marketing functions across enterprise marketing strategy, performance and growth marketing, digital marketing operations, consumer research and insights, as well as brand strategy and creative. Most recently, Tejeda was the Chief Marketing Officer at SoundExchange, where she transformed the company's go-to-market strategy and rebranded the organization as part of its larger business growth strategy. Prior to SoundExchange, Tejeda was the Senior Vice President of Corporate Communications and Public Relations at Entercom (now Audacy), where she led the marketing communications transformation of the company during its 2017 acquisition of CBS Radio. Tejeda has also held branding and communications roles at Univision, PepsiCo, and Diageo. Tejeda currently chairs the Women in Tech & Product group at Anywhere and is on the board of directors for the Diversity, Equity and Inclusion Council. She is also a member of the board of governors for the National Association of Hispanic Real Estate Professionals. Tejeda earned a Bachelor of Arts from Brown University, a Master of Fine Arts from The New School, and an executive certificate in Financial Analytics and Change Management from The Wharton School at the University of Pennsylvania. She is fluent in Spanish and a proud New York City native.

Michelle Crecca CBRE
Michelle Crecca

SVP Marketing

CBRE

Think Tank Speaker

CBRE Group, Inc. operates as a commercial real estate services and investment company worldwide. It operates through Americas; Europe, Middle East and Africa; Asia Pacific; Global Investment Management; and Development Services segments. The company offers strategic advice and execution to owners, investors, and occupiers of real estate in connection with leasing; integrated property sales, and mortgage and structured financing services under the CBRE Capital Markets brand; and valuation services that include market value appraisals, litigation support, discounted cash flow analyses, and feasibility studies, as well as consulting services, such as property condition reports, hotel advisory, and environmental consulting. It also provides facilities management, project management, transaction management, and strategic consulting services to occupiers of real estate; and property management services comprising construction management, marketing, building engineering, accounting, and financial services for owners/investors in office, industrial, and retail properties. In addition, the company provides investment management services under the CBRE Global Investors brand to pension funds, insurance companies, sovereign wealth funds, foundations, endowments, and other institutional investors; and development services under the Trammell Crow Company brand name primarily to users of and investors in commercial real estate. CBRE Group, Inc. was founded in 1906 and is headquartered in Los Angeles.

Rick Haring International SOS
Rick Haring

SVP, Marketing & Communications

International SOS

Think Tank Speaker

SVP, Marketing, Communications & Account Management with International SOS. Rick is responsible for leading the strategy and execution for marketing communications and lead generation initiatives in North America. Before joining International SOS, Rick was Vice President, Digital Marketing at Prudential Center & New Jersey Devils responsible for strategy, operations and execution across the digital ecosystem. Previously, Rick served in several roles of increasing responsibility at Verizon & Verizon Wireless. Rick brings an extensive background and long history in the field of Marketing and Sales for leading brands. With over 20 years of experience, his knowledge of Digital Sales and Marketing Strategy, Lead generation, CRM and Customer Loyalty, Content Strategy and Creation, Online Sales Growth and SEO/SEM and Social Media Strategy are an asset to the organization. He holds a Master of Business Administration from Villanova University and a Bachelor of Science in Economics from Rutgers University.

Michael Baer TechCXO
Michael Baer

CMO

TechCXO

Think Tank Speaker

Michael is a growth-focused fractional CMO with over 30 years of marketing and operational leadership, and a track record of driving strategic insight, superior creativity, and executional excellence. Michael leverages his diverse end-to-end experience to help companies turn their marketing into a greater value driver for their organization. After years running marketing for companies from Fortune 500’s to SMB’s and start-ups, he is now a fractional CMO, consulting with companies of all sizes to create more powerful consumer-driven brands, professionalize and transform their marketing, and initiate and innovate their GTM approaches. Michael’s also a writer, musician, home cook and mixologist, gardener, tennis player, and all-around-Jeffersonian (he even went to the University of Virginia). He’s also an industry thought-leader who came up with the term “Stratecution” — a concept that aligns strategy, execution, people, operations, and technology around a holistic marketing approach to accelerate growth.

Akshita Gupta Con Edison
Akshita Gupta

Head of Marketing Analytics

Con Edison

Think Tank Speaker

Currently heading the Marketing Analytics function at Consolidated Edison Company of New York (electric utility for New York City and its boroughs along with Westchester). With a master's in Integrated Marketing from New York University and a subsequent Master’s in Analytics from Harrisburg University, her area of work and education has been in Marketing Analytics. Before Con Edison, Akshita worked for media agencies and ad tech before moving into the utility and energy industry. As an alum of NYU, Akshita also guest lectured at NYU for the Data Analytics courses between 2019 and 2020. At Con Edison, she was brought on board to establish the marketing analytics function and manage all stakeholder relationships concerning data for the marketing team at the company. As a member of Women’s organizations, one of her key focuses has been DEI advocacy.

Theresa Block
Theresa Block

Founder Sonas / Former VP Estee Lauder Companies

Sonas Integrative Strategies

Think Tank Speaker

Theresa is a global strategy & marketing executive with deep expertise in consumer insight and analytics, and over 25 years of experience leading high-performance teams in prestige consumer packaged goods & retail at the Estee Lauder Companies. Her passion for the consumer and data analytics, combined with hands-on marketing experience and creativity, has uniquely enabled her to envision both long-term business strategies and design engaging 360 execution plans which drive business results. Theresa’s proven ability to transform organizations, processes, and P&L, have given businesses a solid foundation for profitable growth and enabled teams to thrive. Theresa is now an independent management consultant, where she leverages her diverse experience, creativity, and consumer-first approach, to help organizations create more powerful strategic plans, elevate marketing execution, and leverage data-driven optimizations, to drive business growth and improve marketing ROI. Theresa considers herself a continuous learner, and credits her broad experience, incredible mentors, and loving family, as keys to her success.

Irene Sibaja Treasure Data, Inc.
Irene Sibaja

Director of Global Partnerships

Treasure Data, Inc.

Think Tank Speaker

Irene Sibaja is Director of Global Partnerships at Treasure Data, a leading enterprise Consumer Data Platform (CDP) provider. She joined Treasure Data in May 2022 bringing a wealth of experience in retail strategy and data analytics. Irene is passionate about driving amazing customer experiences, and has used this focus to drive innovative ROI solutions across diverse organizations including 7-Eleven, Sam’s Club and NIQ. Irene has an MBA from Harvard Business School and a BA in English Literature from Rice University. Outside of work, she is a self-professed gym junkie, amateur chef and mother of two.

Amit Erande Artefact
Amit Erande

Partner

Artefact

Think Tank Speaker

Amit Erande is a Partner at Artefact, the premier Data and AI consulting firm with clients across the globe. He is a consumer data strategist with more than 20 years of experience in building best in class Consumer Data Ecosystems. Amit is also the global Customer Data Platform lead at Artefact, and regularly advises customers on CX and Martech Strategy.

Jincy James New York Life Insurance
Jincy James

Corporate VP, Marketing Strategy

New York Life Insurance

Think Tank Speaker

Jincy James leads Marketing Strategy and Business Development at New York Life, focusing on new growth initiatives for brand building, client acquisition and retention. Her team works with partners across the Marketing organization (including media, channels, brand, content, research and analytics) and her counterparts in other areas of business to ensure our Brand and Marketing strategy aligns to business goals and is lockstep with the latest trends in the industry. Previously, she was part of New York Life’s Corporate Development and Strategy team and was instrumental in implementing one of the biggest post-merger integrations in company history. Her background is in management consulting, having started her post MBA career at The Boston Consulting Group. She was awarded numerous times in her career for her accomplishments notably winning NYL’s President’s Award in 2024 and Ultimate Client Connect award during her BCG days. She is also a core member of the Asian Pacific ERG at New York Life actively promoting Diversity Equity & Inclusion at her workplace.

Shayna Macklin Rainbow Apparel Co
Shayna Macklin

CMO

Rainbow Apparel Co

Think Tank Speaker

Shayna has over a decade of experience in marketing across Social Strategy, Influencer Programming and Branding. She’s worked both in-house and on the agency side in the entertainment, beauty and CPG spaces. Shayna has been featured in Vogue Business, DigiDay and spoken on panels from Creator Economy Live to E-Tail! Recently, Shayna joined legacy fast fashion brand Rainbow Shops leading their social strategy rebrand and spearheading their first ever Influencer + Content Creator programs. In 2023, Shayna led the launch of Rainbow Shops 5,000 sq foot Rainbow Content Studio in NYC where weekly social shoots are hosted with Influencers and Creators from across the US.

Rej Ramachandran TD Bank
Rejeesh Ramachandran

SVP, Head of Marketing

TD Bank

Think Tank Speaker

Rejeesh Ramachandran is the Head of Marketing Transformation, Delivery and Personalization Capabilities at TD Bank, America’s Most Convenient Bank. In this role, he is responsible for the data and insights strategy as part of the bank’s focus on marketing transformation and delivery. He is responsible for how the bank leverages data and modern marketing capabilities to enable customer acquisition, personalization and engagement across all channels and business lines. Rejeesh’ s career spans more than 20 years across customer engagement & personalization, data analytics, data science, data management, architecture, CRM and marketing capabilities with a focus in financial services.

Kevin McCurdy AWS
Kevin McCurdy

Global APN Segment Lead for Consumer Goods

AWS

Think Tank Speaker

Kevin E. McCurdy is the Global Consumer Goods Partner Segment Leader for AWS responsible for identifying and engaging relationships with strategic ISV and SI Partners for the AWS Global Consumer Goods Vertical. Prior to that he served as Vice President, Demand Signal Management at E2open, Inc. He was Co-Founder and Vice President of Sales for Orchestro, Inc. which was acquired by E2open. He has led engagements with leading CPG companies including: The Coca-Cola Company, General Mills, Kellogg’s, PepsiCo, Newell Brands, Scott’s- Miracle Gro, Unilever, Kimberly-Clark, and Kraft-Heinz. He also was Co-Founder and Vice President of Business Development and Services at Mercari Technologies, Inc. which delivered space optimization solutions for CPG and retail companies. Previously, Kevin served as Director of Business Consulting at Blue Yonder (formerly Manugistics). Kevin has 25+ years of experience in supply chain management, category management, and demand signal management working with leading global CPG companies and retailers. He holds a Bachelor of Science degree in Business Logistics and International Business from the Pennsylvania State University. He also studied British Economics and the European Union at the University of Manchester in Manchester, England.

Brett House TransUnion
Brett House

Global VP, Marketing Solutions

TransUnion

Think Tank Speaker

Brett is a highly accomplished marketing executive with extensive product marketing, product strategy, growth marketing, and executive leadership experience across the marketing technology, consumer data and identity, data clean room, media strategy, and marketing analytics / measurement space. Most recently, as Global Vice President of Product & Growth Marketing at Neustar, Brett drove double-digit revenue growth leading to an acquisition by TransUnion as part of the executive leadership team of the Marketing Solutions business unit of 500. He transformed Neustar’s multi-product marketing services business into a unified marketing stack comprised of identity, consumer insights, audience targeting, analytics (marketing mix modeling + multi-touch attribution), clean room, and cookie-free media addressability solutions. Previously, as VP of Product & Growth Marketing at eXelate, Brett drove triple-digit revenue growth leading to an acquisition by Nielsen as part of the executive leadership team. He transformed eXelate’s Data Marketplace business into an enterprise SaaS Data Management Platform (DMP) and launched the Nielsen Marketing Cloud. Brett has an MBA from Boston University’s Questrom School of Business.

Viktoria Levay Levay
Viktoria Levay

Corporate Resilience Trainer & Wellbeing Coach

Levay

Think Tank Speaker

A passionate, inspiring and engaging wellbeing leader and optimal performance coach to support organizations and their employees with stress and change management, mental health optimization, coherent & nonviolent communication, leadership development, and implementation of sustainable lifestyle changes for high functional performance and productivity. Viktoria's approach uniquely combines scientifically proven stress and energy management techniques with functional and life coaching practices. She is a keynote speaker, presenter and coach, and was also featured on Fox8 Cleveland. Clients include Starbucks, Mack Industries, ArmorCode, City Of Cleveland, MetroHealth, Cuyahoga Community College, SHRM, Mack Industries, TT Electronics, AmTrust and the YPO Cleveland amongst many others.

Esther Mireya Tejeda (1) Anywhere Real Estate Inc.
Esther Mireya Tejeda

Former CMO

Anywhere Real Estate Inc.

Think Tank Speaker

Esther-Mireya Tejeda was the Former Chief Marketing Officer of Anywhere Real Estate Inc. In her role, she leads all marketing functions across enterprise marketing strategy, performance and growth marketing, digital marketing operations, consumer research and insights, as well as brand strategy and creative. Most recently, Tejeda was the Chief Marketing Officer at SoundExchange, where she transformed the company's go-to-market strategy and rebranded the organization as part of its larger business growth strategy. Prior to SoundExchange, Tejeda was the Senior Vice President of Corporate Communications and Public Relations at Entercom (now Audacy), where she led the marketing communications transformation of the company during its 2017 acquisition of CBS Radio. Tejeda has also held branding and communications roles at Univision, PepsiCo, and Diageo. Tejeda currently chairs the Women in Tech & Product group at Anywhere and is on the board of directors for the Diversity, Equity and Inclusion Council. She is also a member of the board of governors for the National Association of Hispanic Real Estate Professionals. Tejeda earned a Bachelor of Arts from Brown University, a Master of Fine Arts from The New School, and an executive certificate in Financial Analytics and Change Management from The Wharton School at the University of Pennsylvania. She is fluent in Spanish and a proud New York City native.

March 27, 2024

Agenda

All times Eastern Time

8:30 AM-9:00 AM

Registration


9:00 AM-9:30 AM

Morning Networking


9:35 AM-9:40 AM

Opening Remarks


9:40 AM-10:05 AM
Vision Voices Keynote

Solving for the CMO Dilemma

Big swings in consumer expectations, influences, and drivers have impacted anyone in the business of relating to people—most especially those in marketing. The modern CMO is grappling with intense pressure to drive growth, meet changing demands for business transformation, keep up with the complexity in the broader marketing space—all while being customer centric in a shifting environment. How do lead marketers stay on top of ever-changing consumer expectations to drive their business?

In this keynote, Esther-Mireya Tejeda, renowned transformation leader, will discuss how to look beyond traditional consumer insights to tap into the why behind human behavior, to keep up with the ever-changing customer and how these insights are at the root of the CMO’s unique expertise within the C-suite


10:10 AM-10:55 AM
Keynote Panel

Elevating Experiences: The CMO's Guide to Harnessing AI for Unparalleled Customer Engagement

Chief Marketing Officers (CMOs) need to explore the transformative impact of artificial intelligence on customer experience. In this dynamic discussion, we will unravel the strategic integration of AI technologies to not only meet but exceed customer expectations. Delve into practical insights on leveraging AI to personalize marketing strategies, optimize customer journeys, and create seamless, data-driven interactions. Discover how leading-edge AI applications can empower CMOs to cultivate deeper connections with their audience, foster brand loyalty, and drive marketing innovation in the ever-evolving digital landscape. This session is your gateway to unlocking the full potential of AI for unparalleled customer engagement and brand success.


10:55 AM-11:15 AM

Coffee Break


11:20 AM-11:45 AM
Keynote

Innovate to Elevate: Scaling New Heights in a Sea of Sameness

Marketing to today's consumers poses a distinct challenge, with 40% finding it hard to distinguish between brands. This "sea of sameness" demands a sophisticated strategy to set a brand apart, but how can this be accomplished?

This keynote session aims to shed light on crucial approaches for marketers looking to enhance their brand's visibility and impact in a saturated market.

In partnership with:
Harte Hanks

11:50 AM-12:25 PM
Fireside Chat

Strategies for Omnichannel Excellence and AI-Powered Personalization

Every day, consumers engage with a myriad of platforms and channels, leaving digital breadcrumbs in their wake.  And while their journeys are more complex than ever, customer expectations around personalization and privacy have increased steadily, with the majority of people now saying they expect companies to understand and anticipate their needs, and to personalize offers and experiences accordingly. To win the hearts and minds of customers it is imperative to provide them with a seamless, unified experience.

AI-based models have the power to meet and exceed those expectations. In this session, three executives will share how they're leveraging AI-based personalization to drive sales, loyalty, customer satisfaction and more

In partnership with:
Treasure AWS Art

12:30 PM-12:45 PM
Vision Voices

Elevate and Captivate: Unleashing Real Estate Marketing Excellence

Step into the realm of Real Estate Marketing excellence in this transformative session focused on improving both efficiency and effectiveness. Dive into innovative strategies that redefine the marketing landscape for real estate professionals, fostering an environment where efficiency meets effectiveness seamlessly. Explore cutting-edge techniques, data-driven insights, and impactful campaigns that promise to elevate your real estate marketing game. Join Michelle Crecca as she shares how to discover the keys to unlocking unparalleled success in the competitive real estate market by optimizing marketing approaches for maximum impact and efficiency.


12:45 PM-1:45 PM

Lunch & Disruptor Showcase



1:50 PM-2:05 PM
Disruptor

Real People, Real Impact: How to Build Brand Authenticity with Video Marketing

Did you know that 86% of consumers consider authenticity a decisive factor when choosing a brand? Join us to unlock the power of authentic video marketing in driving meaningful connections and brand loyalty. In this session tailored for marketing leaders, PlayPlay’s video marketing expert, Tyler Lederer-Plaskett, will delve into the pivotal role of authenticity in modern marketing.

Discover strategies and real-world examples showcasing how genuine, human-centered video content strengthens brand trust and credibility. Learn to craft engaging videos that resonate with your audience and cultivate brand advocates.

In partnership with:
PlayPlay

2:10 PM-2:55 PM
Panel

The Power of Omni-channel Marketing and the Critical Role Field Employees Play to Unlock Exceptional Customer Experience

In today's dynamic business landscape, marketing executives are leveraging the synergy between employer branding and omni-channel marketing to drive business growth and enhance customer experience. This session will delve into strategic approaches adopted by CMOs to seamlessly integrate employer branding initiatives with omni-channel marketing strategies. From cultivating a compelling employer value proposition to aligning brand messaging across various customer touchpoints, marketing leaders are taking a comprehensive approach to building brand equity and fostering customer loyalty. Join us as we explore how the convergence of employer branding and omni-channel marketing can create a cohesive brand experience that resonates with both employees and customers, ultimately driving long-term business success.


3:00 PM-3:25 PM

Your Sound: A Key Instrument for Marketplace Success

“Your Sound” is a term from jazz music that means having an identifiable voice, style, or perspective. CMOs use an employer’s brand identity to position products and services in the marketplace.

From a company perspective, identifying and developing “Your Sound” showcases a distinctive tone, feeling, and rhythm that clients and customers instantly recognize. 

Leveraging Your Sound into a unique value proposition can drive long-term business success in today’s highly competitive and complex environment.

In partnership with:
The Jazz Leadership Project

3:25 PM-3:40 PM

Networking Break


3:40 PM-3:55 PM
Disruptor

Unlock the Full Potential of Video Across your Entire Customer Journey

There’s no debating that video is the engagement king, but most businesses are only scratching the surface when it comes to the possibilities. Video has the potential to be your secret weapon, helping drive major benefits when it comes to efficiency, customer experience and cost-optimization. In this session we’ll touch on a new way of thinking about video’ s role in the customer journey, highlighting industry-leading examples of brands who have pushed the envelope and delivered relevant and personalized experiences along the way. 

In partnership with:
SundaySky

4:00 PM-4:15 PM
Vision Voices

Investing in Creativity: How to Build an In-House Agency that Delivers Real Business Value

In-house creative teams and agencies are on the rise! And it’s no surprise when you consider how many companies are looking for greater control, agility, and cost-effectiveness in their marketing efforts. But how can in-house agencies be set up to add real, measurable business value and avoid the common pitfalls of being relegated to being a production studio that simply takes orders or becoming a group of divas focused only on creative awards? Creative professionals and marketing executives alike will gain perspective on establishing and leveraging an in-house agency that has the swagger of an agency and the maturity of a corporate strategist.


4:20 PM-4:55 PM
Fireside Chat

Strategic User Experience: Maximizing Growth through Data Analytics and Design Strategies

Unlock the secrets to maximizing growth and revenue streams through data-driven analytics and design strategies for user experience optimization in this tailored session for marketers. Dive into a comprehensive exploration of how strategic design and analytics intersect to enhance user engagement and drive profitability. Explore diverse revenue models and cutting-edge techniques for fostering user loyalty and increasing conversions. Learn to leverage data insights to inform design decisions, optimizing UI/UX for maximum impact. Gain invaluable insights into positioning your brand for sustained profitability amidst digital competition. Attendees will walk away equipped with actionable strategies to enhance user satisfaction, drive revenue growth, and achieve success in the fiercely competitive digital marketplace.


4:55 PM-5:00 PM

Closing Remarks & Raffle Giveaway


5:00 PM-5:30 PM

Cocktail Reception


In Partnership With