Global CX Reinvented: AI, Automation, and Human Creativity at Scale

Executive Dinner

November 20, 2025 - London, England

Visionaries

Fox Ahmed BNP Paribas
Fox Ahmed

Global Head of Cybersecurity & Technology and Data Protection Regulatory Risk

BNP Paribas

About Me

Fox Ahmed is the Global Head of Cybersecurity and Technology Regulatory Engagements at BNP Paribas. He has over 25 years’ experience working for Tier 1 banks with global responsibilities. Fox is currently responsible for ensuring the Group has an effective risk based approach in integrating Governance, Compliance and Regulatory requirements into programmes and digital initiatives with focus on Cybersecurity and Technology Risk Management. He is playing a crucial role in supporting the key digital strategies of the Group by enabling the management of risk at the speed and scale required in today’s digital world.

November 20, 2025

Agenda

All times United Kingdom Time

6:00 PM-9:30 PM

Global CX Reinvented: AI, Automation, and Human Creativity at Scale

Customer experience is entering a new era one where AI, automation, and human creativity converge to shape how global enterprises engage, scale, and grow. At this private roundtable, senior executives will explore how to align efficiency, growth, and resilience as top CxO priorities.

Discussion will center on how AI is redefining engagement strategies, where automation creates measurable ROI, and why human oversight remains indispensable. Leaders will debate the role of multilingual strategy in digital transformation, balancing central brand control with local market personalization, and turning global content into a driver of growth.

The session will also examine how to build operational excellence by breaking down silos across product, marketing, and support while preparing teams for hybrid AI + human workflows that can adapt to evolving customer expectations.


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