Redefining CX - The AI Powered Future of Customer Experience
Executive Dinner
February 25, 2026 - London, UK
Visionaries
Fox Ahmed
Global Head of Cybersecurity & Technology and Data Protection Regulatory Risk
BNP Paribas
About Me
Fox Ahmed is the Global Head of Cybersecurity and Technology Regulatory Engagements at BNP Paribas. He has over 25 years’ experience working for Tier 1 banks with global responsibilities. Fox is currently responsible for ensuring the Group has an effective risk based approach in integrating Governance, Compliance and Regulatory requirements into programmes and digital initiatives with focus on Cybersecurity and Technology Risk Management. He is playing a crucial role in supporting the key digital strategies of the Group by enabling the management of risk at the speed and scale required in today’s digital world.
Dennis Parker
Head of CX for Partners
AWS
About Me
With over 16 years at the forefront of customer experience innovation, Dennis Parker is a distinguished CX leader known for delivering transformative solutions across industries. As the Head of Partner Business Customer Experience (CX) for AWS EMEA, he brings deep expertise in developing and implementing comprehensive CX strategies, with a particular focus on hyper personalization, customer service excellence, and cutting-edge agentic use cases. His extensive background in CX solutions and cloud transformation has enabled him to guide numerous organizations through their digital evolution, helping them navigate complex CX transformation journeys with confidence and clarity. Dennis combines technical prowess with strategic vision, making him an influential voice in advancing customer experience excellence across the industry
Ben Neo
Contact Center & Cx Sales Head (EMEA)
Zoom
February 25, 2026
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Agenda
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