Redefining CX - The AI Powered Future of Customer Experience

Executive Dinner

Name: Redefining CX - The AI Powered Future of Customer Experience
Start: 2/25/2026 6:00:00 PM
End: 2/25/2026 9:30:00 PM
Location: Franco's -

February 25, 2026 - London, UK

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Visionaries

Russel Bigg

NTT DATA, Inc

About Me

Russell Bigg is a seasoned technology leader with over 20 years of experience in the Telco and Communications industry, now specialising in Digital Workplace and Customer Experience (CX) solutions. As Category Lead at NTT UK Ltd, Russell helps spearhead workplace transformation initiatives that enable organisations to embrace modern collaboration, smart office technologies, and deliver seamless user experiences. His expertise spans cloud collaboration platforms, unified communications, workplace analytics, and customer engagement technologies, helping organizations achieve agility and efficiency in a rapidly evolving digital landscape while aligning technology strategies with business outcomes. Passionate about innovation and user-first design, Russell leverages NTT’s strategic partner ecosystem to deliver scalable solutions that empower hybrid workforces and enhance customer journeys.

Nilesh Upadhye

VP of Global Customer Delivery

Mastercard

Bogdan Grigorescu

Senior Technical Lead

Direct Line Group

Denesh Ashok

Divisional CIO, B2G - London Bus | Digital, Data and Technology Head

First Bus London

Anca Bontea

Global Associate Director, Digital Marketing

Regnology

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February 25, 2026

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Agenda

February 25, 2026

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All times United Kingdom Time

6:00 PM - 9:30 PM

Redefining CX: The AI-Powered Future of Customer Experience

AI continues to dominate the conversation around customer experience, yet many organizations struggle to translate ambition into measurable impact. This exclusive executive engagement brings together CX leaders to explore how AI is being applied in practice to improve customer engagement, operational efficiency, and business outcomes. Drawing on insights from primary research across 600 UK enterprise organizations, the discussion will highlight where AI adoption is succeeding, where it is falling short, and why execution remains a challenge. Attendees can expect to gain perspective on how to better align teams, deploy AI across the customer journey, and make more informed decisions about where AI can meaningfully enhance the customer experience.

Together With

AWS

Dinner

AWS

Dinner - 2026 Feb 25 Zoom NTT AWS Dinner London

www.aws.com

Amazon.com, Inc. engages in the retail sale of consumer products in North America and internationally. It operates through the North America, International, and Amazon Web Services (AWS) segments. The company sells merchandise and content purchased for resale from vendors, as well as those offered by third-party sellers through retail Websites, such as amazon.com, amazon.ca, amazon.com.mx, amazon.com.au, amazon.com.br, amazon.cn, amazon.fr, amazon.de, amazon.in, amazon.it, amazon.co.jp, amazon.nl, amazon.es, and amazon.co.uk. It also manufactures and sells electronic devices, including kindle e-readers, fire tablets, fire TVs, and echo, as well as fire phones; and provides Kindle Direct Publishing, an online platform that allows independent authors and publishers to make their books available in the Kindle Store. In addition, the company offers programs that enable sellers to sell their products on its Websites, as well as their own branded Websites; and programs that allow authors, musicians, filmmakers, app developers, and others to publish and sell content. Further, it offers compute, storage, database, and other AWS services, as well as fulfillment, publishing, digital content subscriptions, advertising, and co-branded credit card agreements services. Additionally, the company offers Amazon Prime, an annual membership program, which provides free shipping of various items; access to unlimited streaming of movies and TV episodes; and other services. It serves consumers, sellers, developers, enterprises, and content creators. The company was founded in 1994 and is headquartered in Seattle, Washington.

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Attended the C-Vision International CISO Dinner last night and to sum it up in one word, "Wow!" Incredibly well moderated discussion and investigation into different viewpoints. I appreciate the openness of all the attendees to share their unique experiences and perspectives. I learned a lot, had a ton of fun, and look forward to further events like this!

Tory Knapp

Director of Strategic Accounts, IL Enterprise

Recently updated my "event vendors I will NEVER work with again" list, DM me if you're interested in the names and stories. On the other hand, I want to recommend Nelson Soares and C-Vision International who are true partners to our success, and I really enjoy working with. Happy to also share the great list of vendors we liked, as there are many of them, and we've recently had the pleasure of joining wonderful events, which we immediately renewed.

Lior Yaari

CEO and Co-founder

The day was awesome and the evening exceeded my wildest expectations. I've never been to a dinner like that where a table with 12 CIOs/CISOs was focused exclusively on Netskope. Just fantastic.
Thank you for including me!
I look forward to the next time we have the opportunity to meet

Martin tePoele

Regional Sales Manager

I had the pleasure of joining the C-Vision International, Nordics CISO Council Roundtable with a wonderful group of cyber executives. We had a wonderful, insightful conversation and the whole experience was enjoyable. I made great new contacts and reconnected with existing contacts on really important topics that matter to CISO’s and all in cybersecurity. I’d highly recommend joining in any C-Vision event.

Connie McIntosh

Head of Security Assurance & Head of Solution Security

Intimate, immersive experiences provided by a group of individuals always available to support our needs. Fantastic organization and very high-level executives. The promise was delivered!

Maarten Ectors

Chief Innovation Officer

C-vision's events combine relevant topics with a suitable audience. I found great value at my last attendance, and would definitely consider upcoming events.

Bjørn R. Watne

SVP & CISO

A group very focused in bringing diversity to the discussion table

Larry Whiteside Jr.

CISO

I love the engaging format of the councils. Very high level discussions and never a sales pitch. The C-Vision staff members are amazing.

Jeffrey Vinson

SVP CISO

A very warm welcome and interesting speakers. I was very pleased to be among such a dynamic group.

Allison Miller